Guest Service Agent
Umm al-Quwain City, United Arab Emirates
Job Description
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: As a Guest Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include:
- Taking reservations and managing the booking process
- Warmly greeting and registering guests upon arrival
- Providing outstanding guest service throughout their stay
- Settling guest accounts accurately and efficiently upon departure
- Handling guest inquiries, requests, and comments promptly and effectively
- Ensuring that guests\' needs and preferences are met to enhance their overall experience
- A strong focus on delivering exceptional customer service
- Prior experience in front office operations in a resort or hotel is preferred
- Excellent communication skills with fluency in English
- Flexibility to work shifts, weekends, and public holidays as required
- Proficiency in Ms Office & Opera software
- Experience with Opera PMS preferred, with at least 1 year of experience
- Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Preferred)
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Job Detail
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Job IdJD1656939
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUmm al-Quwain City, United Arab Emirates
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EducationNot mentioned