Job Description

Provide the best level of service to guests and enhance customer satisfaction by offering timely, accurate, trouble-free, and courteous service to arriving and in-house guests.

Responds to guest requests for information about the hotel and its surroundings.

Arranges for special services requested by the guests.

Reviewing the PMS to check all updates related to guests in house, arrivals, departures and take proper handover from the previous shift.

Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&B.

Allocates rooms and issues appropriate keys.

Follows-up and verifies arrivals by updating registration cards with regards to spelling of guest's name, address, e-mail address, telephone number, method of payment, guest's preferences.

Handles incoming guest room reservations.

Handles reservations for guests & restaurants, etc.

Aware at all times of current room status and room availability.

Fully aware of current and future hotel promotions.

Find ways for upselling upon check-in and during the stay of the guests to maximize room revenue.

Increases hotel revenue by promoting Food and Beverage alternatives.

Completes shift closing accurately by getting appropriate approval signatures.

Adheres to hotel policies regarding the use of cash banks.

Communicates effectively with guests, colleagues, and superiors

Job Type: Full-time

Pay: AED1,800.00 per month

Experience:

• Front Office: 1 year (Preferred)
• Hospitality: 1 year (Preferred)