Company DescriptionAt the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.COME AS YOU ARE & JOIN THE 25h TRIBE.How does your working day look like xe2x80xa6- Provide a friendly and delightful How's it going - to - See you later for each guest during every interaction- Demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries- Manage guest requests by familiarizing oneself with arrivals (both VIP and non-VIP), Traces, and arranging necessary collaterals- Liaise with other departments to ensure guest's requests are promptly actioned & resolved - Display respect for guest privacy by following 25hour privacy policies- Follow and complete all tasks of the Shift Task List on a daily basis- Actively offer hotel services and upsell to maximize revenue - Process all financial payments as per 25hour Credit Policy- Adhere to all 25hours cashiering and cash handling procedures at all times - Handle customer complaints and feedback according to Oops! Its messed up Handling Guest Complaint SOP, ensuring complaints are recorded accordingly , and escalated to the Supervisor and Manager on Duty where applicable.- Adhere to company and departmental grooming standards - Be aware of the hotels emergency procedures - Comply with hotel security, fire regulations and all health and safety legislation ProfileQualificationsYour personality counts more than your CV xe2x80xa6- Vocational certificate or diploma in hotel business and/or anyone with the passion and drive to work in the sector- Previous Hotel Experience (through studies or work experience) in a five star hotel.- Proficiency in English (speaking, reading & writing), extra language (Arabic, Russian, Mandarin or any European Language) is an advantage- Proficient computer skills for Outlook Emails, Excel, Word and Power Point presentation, OPERA knowledge preferred- Multi able to converse and resolve guest complaints/issues in a calm and professional manner- Detail oriented, organized and very flexible with working extended hours.- Energetic with a positive attitude tasking SkillsAdditional InformationWhat's in it for you xe2x80xa6
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
Benefit from great offers from our numerous cooperation partners
Be part of our hilarious staff parties and much more...