Guest Service Agent
Dubai, United Arab Emirates
Job Description
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Job Title: Guest Service Agent Reports To: Front Office Manager Location: DUBAI Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring their stay is comfortable and memorable. This role includes handling check-ins and check-outs, responding to guest inquiries, and coordinating with other hotel departments to meet guest needs. Key Responsibilities:Guest Relations:
- Greet guests upon arrival and departure with a warm and friendly demeanor.
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
- Provide information about hotel amenities, services, and local attractions.
- Handle room reservations, cancellations, and modifications in accordance with hotel policies.
- Verify guest information, issue room keys, and process payments.
- Maintain accurate records of guest accounts, ensuring confidentiality.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Offer solutions and follow up to ensure guest satisfaction.
- Assist guests with special requests, such as transportation, dining reservations, and entertainment tickets.
- Communicate effectively with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
- Update the front office management team on guest feedback and service recovery efforts.
- Maintain a clean and organized front desk area.
- Prepare daily reports and logs as required.
- Ensure compliance with hotel policies, procedures, and safety standards.
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Previous experience in customer service or hospitality is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software (e.g., Opera, Micros).
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with a calm and positive attitude.
- Ability to stand for long periods.
- Ability to lift luggage and other items up to 30 pounds as needed.
- Flexible work schedule, including evenings, weekends, and holidays.
- Fast-paced environment with frequent interaction with guests.
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Job Detail
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Job IdJD1687543
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned