Job Description

Harmony Medical Group is looking for a passionate GUEST RELATIONS SUPERVISOR to join our team. As a GUEST RELATIONS SUPERVISOR , you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience.

Responsibilities

-Oversee the guest relations team and ensure a high standard of customer service.

-Act as the main point of contact for patients and visitors, addressing inquiries, concerns, and feedback.

-and manage patient reservations, ensuring accuracy and timely responses.

-Coordinate with various departments to fulfill guest requests and special arrangements.

-Implement and maintain patient satisfaction programs and initiatives.

-Conduct regular training sessions for staff to enhance patient service skills.

-Handle and resolve escalated patient/guest issues in a professional and effective manner.

-Monitor online reviews and feedback, responding and addressing concerns as needed.

-Gather and analyze guest feedback to identify areas for improvement.

-Contribute to creating a positive and welcoming atmosphere for guests/patients

Requirements and Skills

- Bachelor Degree in Business Administration or graduated in Dentistry.

- A minimum of 1 year experience as a Guest Relation Supervisor and/or 2 years' experience in Dental settings.

- High level of integrity and professionalism

-Excellent communication and interpersonal skills

-Strong leadership and organizational abilities

-Ability to handle guest/patient issues with diplomacy and resolution

-Knowledge of customer service best practices and medical industry standards

Job Types: Full-time, Permanent

Pay: Up to AED7,500.00 per month

Application Question(s):

• Are you an immediate joiner?

Education:

• Bachelor's (Preferred)

Language:

• Arabic and English (Required)

Work Location: In person