Guest Relations Specialist

Abu Dhabi, United Arab Emirates

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Job Title: Guest Relations SpecialistJob Code: 3129Location: Abu dhabiExperience: 10+ YearsLanguage: Fluency in English and ArabicResponsibility

Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc.
To evaluate constantly the staffing guide and plans the staff requirements to suit the operational requirements.
Analyses guest preferences and prepares reports for improvement on Guest Satisfaction.
Manage incoming guest mail, messages, social media interactions and special deliveries.
Keeping track of inventory and ordering of supplies related to guest services. Analyse and record all guests feedback & surveys and continuously drive for improvement.

Qualifications & Experience

Masters degree or minimum bachelors degree in hospitality/Hotel Management or a related field or equivalent commercial experience.
Minimum 10 years experience in hospitality and / or sports facilities environment.
Minimum 5 years UAE experience in Hospitality, gained in a managerial role, with a proven track record in hotel related industries is preferred.
Commercial awareness must have a strong understanding of Key Performance Indicators and how it pertains to the success of guest relations activities.
Agile and adaptable - able to thrive in rapidly growing business.
Provide quantitative and qualitative reports using data from guests feedback and surveys

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