Job Description

Job Title: Guest Relations Specialist Job Code: 3129 Location: Abu dhabi Experience: 10+ Years Language: Fluency in English and Arabic Responsibility Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc. To evaluate constantly the staffing guide and plans the staff requirements to suit the operational requirements. Analyses guest preferences and prepares reports for improvement on Guest Satisfaction. Manage incoming guest mail, messages, social media interactions and special deliveries. Keeping track of inventory and ordering of supplies related to guest services. Analyse and record all guests' feedback & surveys and continuously drive for improvement. Qualifications & Experience Master's degree or minimum bachelor's degree in hospitality/Hotel Management or a related field or equivalent commercial experience. Minimum 10 years' experience in hospitality and / or sports facilities environment. Minimum 5 years' UAE experience in Hospitality, gained in a managerial role, with a proven track record in hotel related industries is preferred. Commercial awareness must have a strong understanding of Key Performance Indicators and how it pertains to the success of guest relations activities. Agile and adaptable - able to thrive in rapidly growing business. Provide quantitative and qualitative reports using data from guest's feedback and surveys