Job Description

Location: Conrad Abu Dhabi, Etihad Towers

:

Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Assist guests with inquiries, requests, and complaints promptly and efficiently
• Handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Maintain a neat and organized front desk area
• Coordinate with other departments to fulfill guest requests and resolve issues
• Provide information about hotel facilities, services, and local attractions
• Assist in managing reservations and bookings
• Uphold company standards for guest satisfaction and service quality
• Perform administrative tasks as needed

Qualifications:

• 2-4 years of experience in hospitality or customer service
• Excellent communication and interpersonal skills
• Fluency in English; additional languages are an advantage
• Strong problem-solving skills and ability to handle guest inquiries effectively
• Degree in Hospitality, Tourism, or related field is preferred
• Ability to work in a fast-paced environment and handle multiple tasks
• Availability to join immediately and in Abu Dhabi.

If you meet the qualifications and are passionate about delivering exceptional service to guests, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience and availability.

Job Type: Full-time

Application Question(s):

• The offered salary range is up to 6,000 AED. Do you agree?

Language:

• English (Required)