Job Description

Responsibilities:

Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department. Supervise, train & audit Guest Relations Executives. Identify learning and development needs for all Guest Relations Executives and share those with the Guest Relations Manager. Develop new ideas for cost effective guest amenities. Updates accurate guest preferences and feedback in Opera. Selects MOWOW guests on a daily basis and completes the necessary arrangements for an enhanced stay. Works closely with the Front Office, Housekeeping, Room Services, Concierge, Executive Office, and all F&B departments. Maintains all quality standards and procedures from guest's in-house stay to guest's departure. Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs) and the MOHG Pillars. Assists the Front Office during need periods. Maximize rooms revenue by upselling guests upon arrival. Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest's experience. Supervise the daily operation of the Emirates Palace Boutique. Perform any other reasonable duties as required by the Rooms Division Manager or Front Office Manager.

Skills & Qualifications:

A few years of experience working in the same role in a luxury hotel/resort Fluent proficiency in English and excellent communication skills. Additional language will be an advantage Able to multi-task and work under pressure in busy operations The ability to work well in a team environment * Driven, dynamic and energetic