Guest Relations Executive

Sharjah, United Arab Emirates

Job Description

Guest Relations Executive - Russian SpeakerResponsibilities:
  • Ensuring and providing flawless, professional and high-class guest service experiences.
  • Analyzing customer feedback and providing direction to continuously improve hotel\xe2\x80\x99s overall rating.
  • Responding to guests needs and anticipating their unstated service needs.
Job brief:
  • We are looking for a Russian Speaker Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
  • Guest Relations Executive responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel\xe2\x80\x99s facilities. You will also make sure our front-desk staff, including Receptionists and bellboys offer customer service and provide memorable hospitality experiences for our guests.
  • If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we\xe2\x80\x99d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
  • Ultimately, you will manage guest services and our hotel\xe2\x80\x99s image by answering guests\xe2\x80\x99 requests and making sure our visitors are satisfied.
Responsibilities:
  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests\xe2\x80\x99 requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team\xe2\x80\x99s performance and produce regular reports
  • Liaise with Housekeeping & other operational departments to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients
Requirements and skills:
  • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English & Russian is must; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation
  • Degree in Hospitality Management, Tourism, Business Administration or relevant field
Candidates with at least 2-3 years experience may apply with CV to

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Job Detail

  • Job Id
    JD1653033
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sharjah, United Arab Emirates
  • Education
    Not mentioned