Guest Relations Agent
Dubai, United Arab Emirates
Job Description
The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.Responsibilities
- Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
- Help the Assistant Guest Relations Manager to meet and greet guests.
- Prepare the Daily Communication Form.
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting.
- Assists the Front Office during need periods.
- Handles guests\' complaints.
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
- Establish individual guest's preferences and provide the service accordingly.
- Check and update arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Attend to specific guest's requests ensuring efficient and proactive service.
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Job Detail
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Job IdJD1763562
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned