Job Description

Company Description

Property Shop Investment LLC (PSI) is the largest and most effective private Real Estate Company in Abu Dhabi, established in 2007. Our reputation for dynamic performance and sustainability has led to prominent brand recognition in UAE's Real Estate Market. We provide a wide range of Real Estate Services across Sales, Listings, Consulting, Marketing, Investment Advisory, and Property & Facility Management. Our commitment to exceeding expectations and inspiring people has earned us industry recognition with numerous awards.

Role Summary:
The Guest Relations Agent will be the first point of contact for clients and visitors, ensuring a welcoming and professional experience. You will be responsible for managing inquiries, providing information about PSI's services, and supporting various administrative tasks to ensure seamless operations.

Key Responsibilities:

• Client Interaction: Greet and assist clients, visitors, and tenants in a friendly and professional manner.
• Inquiries Management: Handle phone calls, emails, and walk-in inquiries, providing accurate information or directing them to the appropriate department.
• Relationship Building: Establish and maintain positive relationships with clients by understanding and addressing their needs.
• Property Tours: Coordinate and conduct property viewings for potential clients, highlighting key features and benefits.
• Administrative Support: Maintain records of client interactions, schedule appointments, and support the sales and leasing teams with necessary documentation.
• Conflict Resolution: Address and resolve client complaints or concerns promptly and professionally, escalating when necessary.
• Event Coordination: Assist in organizing company events, open houses, and client engagement activities.

Qualifications:

• Bachelor's degree in Hospitality, Business Administration, or a related field (preferred).
• Proven experience in a client-facing role, ideally within real estate, hospitality, or customer service.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM tools.
• Multilingual abilities (Arabic, English, or other languages) are a plus.

Skills & Attributes:

• Professional appearance and demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High attention to detail and organizational skills.
• Positive attitude with a client-focused approach.
• Problem-solving and conflict resolution abilities.

What We Offer:

• Competitive salary and benefits package.
• Training and career development opportunities.
• A supportive and inclusive work environment.
• Exposure to a dynamic and growing real estate market in Abu Dhabi.

Job Type: Full-time

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a Driver's license?
• Are you available to join immediately?
• Do you have Client Relations or Customer Service experience?

Language:

• English (Required)