Job Description

Guest Relation Supervisor

We are looking for an experienced Guest Relation Supervisor to provide excellent customer service and to promote this idea throughout the organization.

As a Guest Relation Supervisor you will be responsible for maintaining good patient relations and making sure that the patients will have the excellent experience. Responsible to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Guest Relation supervisor responsibilities include:

1. Patient Reception: • Greet and welcome patients, ensuring a positive and friendly environment.

2. Appointment Scheduling: • Manage appointment bookings, rescheduling, and cancellations to optimize clinic efficiency.

3. Communication: • Maintain effective communication with patients, answering inquiries and providing information about services.

4. Patient Registration: • Oversee the registration process, collecting necessary information and ensuring accuracy in patient records.

5. Conflict Resolution: • Address patient concerns or conflicts promptly and professionally, aiming to achieve resolution.

6. Front Desk Management: • Supervise the front desk operations, ensuring a smooth flow of patients and efficient handling of paperwork.

7. Team Coordination: • Collaborate with dental staff to coordinate patient care and provide seamless services.

8. Customer Service: • Maintain high standards of customer service, ensuring patient satisfaction and a positive clinic experience.

9. Follow-up Procedures: • Implement procedures for patient follow-ups, including post-treatment calls and feedback collection.

10. Record Maintenance: • Keep accurate records of patient interactions, appointments, and other relevant information.

11. Compliance: • Ensure compliance with privacy regulations, clinic policies, and industry standards.

12. •Training: • Provide training to front desk staff on customer service, communication, and clinic protocols.

13 .Feedback Collection: • Gather feedback from patients to identify areas for improvement and address any issues.

14. Patient Education: • Assist in providing information to patients regarding treatment plans, procedures, and post-treatment care

Guest Relation Supervisor Qualifications / Skills:

• Customer service skills
• Process improvement.
• Strong decision-making skills
• Managing processes
• Staffing
• Planning
• Tracking budget expenses
• Analyzing information
• Developing standards
• Help desk experience.

Education and Experience Requirements:

Bachelor's degree in business administration or relevant field

Proven experience in managing "customer service department"

Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills

Job Types: Full-time, Permanent

Experience:

Job Types: Full-time, Permanent

Experience:

• Customer Service: 5 years (Required)

Language:

• ARABIC and ENGLISH (Required)

Application Deadline: 30/01/2024