Guest Relation Officer

United Arab Emirates, United Arab Emirates

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Job Description

:Key Responsibilities * Personalized Guest Experience: To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests\' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.

Problem Resolution and Complaint Management: To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.
VIP and Special Guest Services: Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
Relationship Building and Loyalty Programs: Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty. Play a crucial role in fostering guest loyalty and building long-term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
Event Planning and Coordination: Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

About Us: One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.About the Team:At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.

Galadari Brothers

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