Guest Relation Manager

Ras al-Khaimah, United Arab Emirates

Job Description

Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the \'ALL Inclusive, ALL Exclusive\' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. What you will be doing:
  • Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  • Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  • Ensure that all messages, mails and packages are delivered to the guest room.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • Re-announce VIP rooms to Housekeeping and F&B departments.
  • Check if all departure details for the day have been taken, as well as for the next day.
  • To arrange for bouquets, cake and cards in case of guest\'s anniversary and birthdays.
  • Handling online reviews, control feedback and presence on social platforms.
  • Ensures all staff is thoroughly familiar with the Hotel\'s emergency procedures and in a state of preparedness for any emergency which may occur.
  • Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.
  • Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.
  • He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
  • Assumes responsibility of Duty Manager when scheduled to do so.
  • Other duties as assigned.
Qualifications
  • Minimum of 2-3 years\' experience as a Guest Relations Manager in hotel is preferred.
  • Fluent English speaker and additional Russian language
  • Experience in the GCC and/or Middle East Region is a plus.
  • Excellent communication skills, both written and verbal required.
  • Be committed to exceeding guest expectations
  • Understanding of all hotel management best practices
  • Customer service driven with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

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Job Detail

  • Job Id
    JD1739069
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ras al-Khaimah, United Arab Emirates
  • Education
    Not mentioned