Job Description

Job Summary

We are seeking an exceptional and personable Female Guest Relation Ambassador with proven experience in the travel and tourism industry. The successful candidate will be responsible for ensuring top-tier guest satisfaction by providing personalized travel solutions and seamless coordination of services. Your cultural adaptability, hospitality expertise, and dedication will create unforgettable experiences for our valued guests.

Key Responsibilities

• Guest Engagement: Act as the primary point of contact for guests, addressing their needs, inquiries, and concerns with professionalism and warmth.
• Tailored Services: Customize travel plans and tourism recommendations to suit individual guest preferences and requirements.
• Coordination: Work with tour operators, transportation providers, and hospitality partners to deliver seamless travel experiences.
• Conflict Resolution: Handle guest complaints or challenges with a calm and solution-focused approach.
• Cultural Representation: Leverage your cultural understanding and background to connect with guests on a personal level, enhancing their experience.
• Hospitality Excellence: Ensure the delivery of exceptional service standards, adhering to company policies and tourism regulations.
• Feedback Management: Collect and document guest feedback for continuous improvement.
• Multicultural Communication: Engage effectively with guests and colleagues from diverse cultural backgrounds.

Qualifications and Skills

• Experience: At least 2 of experience in guest relations, hospitality, or tourism, preferably with international clientele.
• Education: Bachelor's degree or diploma in Tourism, Hospitality Management, or related field is preferred.
• Customer Service Skills: Outstanding interpersonal and communication skills with a passion for providing exceptional guest experiences.
• Industry Knowledge: Strong understanding of travel trends, popular destinations, and tourism services.
• Professionalism: High level of poise, cultural sensitivity, and ability to work under pressure.
• Tech Savvy: Familiarity with travel booking platforms, CRM tools, and office software.
• Flexibility: Availability to work on weekends, holidays, and irregular hours as needed in the tourism industry.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for professional development and career growth.
• A vibrant, multicultural workplace.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month