The candidate must have a minimum of 1 year experience working in a 5-star hotel environment and speak Russian.Responsibilities

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• To carry out any additional duties requested by management, related to hotel operational activities such preparation of Oshibori towel
• Answer hotel's main telephone number and connect guest and colleagues to the correct telephone extension.
• Greet all callers with warm and sincere greeting.
• To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
• To take and retrieve messages, both in Voicemail, in the appropriate manner.
• To be able to take messages in writing and ensuring delivery.
• To maintain a good working relationship with all departments
• To make sure to assist all departments' calls when they revert to the board.
• Assist Reservations, Restaurant Department, Front Office and Room Service when needed but especially overnight
• Anticipate and recognize individual guest needs.
• Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
• Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
• Pass on requests in a timely and accurate manner to appropriate colleagues.
• Communicate with security as necessary in the event of an emergency.
• Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Maintain complete knowledge of:
• All hotel features/services, hours of operations.
• All hotel restaurant food concepts, dress code and ambiance.
• All hotel room types, number /names, amenities and locations.
• Scheduled daily group activities, names and locations of meeting/banquet rooms.

Apply NowFirst Name (required) 7a51b859Last Name (required) 6e6e07d7Email (required) 392fbc43Apply Please wait... DoneThank youWe are looking for dedicated and enthusiastic Guest Communications Agent to join our dynamic pre-opening team. If you are service-oriented professional with passion for luxury hospitality and ready to contribute to the Hotel's success, we invite ...We are looking for service-oriented Airport Representative, committed to deliver exceptional guest's services as first and last point of contact of guests' arriving or departing from the airport. If you are the professional we are looking for, we ...We seek for dedicated and enthusiastic Concierge Agent to deliver exceptional and memorable service to our guests. If you are a committed professional with passion for luxury hospitality, and ready to contribute to the Hotel's success, we invite y...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 7e79135aLast Name (required) 08c2a07bEmail (required) fb9e57aeJob Alert 21317706Departments 54942d66 Departments 2886638fCategories d14abdc5 Categories 7b20ec55Hotel/Offices 6d9de71a Hotel/Offices 5ba647e4Send Please wait... DoneThank youMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental