Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionThe Guest Communications Agent is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The role is responsible to assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.Responsibilities

• Maintain complete knowledge of:
• All hotel features/services, hours of operations.
• All hotel restaurant food concepts, dress code and ambiance.
• All hotel room types, number /names, amenities and locations.
• Scheduled daily group activities, names and locations of meeting/banquet rooms.
• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Answer hotel's main telephone number and connect guest and colleagues to the correct telephone extension.
• To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
• To take and retrieve messages, both in voicemail, in the appropriate manner.
• To be able to take messages in writing and ensuring delivery.
• To maintain a good working relationship with all departments
• To make sure to assist all departments\' calls when they revert to the board.
• Assist Reservations, Restaurant Department, Front Office and Room Service when needed
• Anticipate and recognize individual guest needs.
• Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
• Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
• Pass on requests in a timely and accurate manner to appropriate colleagues.
• Communicate with security as necessary in the event of an emergency.
• Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
• To carry out any additional duties requested by management, related to hotel operational activities

Skills & Qualifications

• Senior School qualification or equivalent
• Minimum 2 years\' of experience working in a 5-star hotel environment.
• A minimum of 1 years of Telecommunications/ Front Office experience
• Strong commands of Microsoft Office products, PSMS, HotSOS
• Ability to understand guest needs and expectations and to deliver superior customer services.
• Excellent verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Apply NowFirst Name (required) d48ff43eLast Name (required) 9a84134cEmail (required) 9b893df8Apply Please wait... DoneThank youWe seek for an enthusiastic and proactive Guest Relations Agent to ensure exceptional guests\' stay in the Hotel. If you are a service-oriented professional with passion for luxury hospitality and ready to contribute to the success of the Hotel, we...We are looking for service-oriented Airport Representative, committed to deliver exceptional guest's services as first and last point of contact of guests\' arriving or departing from the airport. If you are the professional we are looking for, we ...We are seeking a dynamic Marketing Coordinator to support our marketing team. You\'ll assist in planning, executing, and analyzing marketing campaigns.Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 0750cb27Last Name (required) fa282e7bEmail (required) 443b0797Job Alert 1930dcaaDepartments 7a6b0d3b Departments 3a770f26Categories 0c93b476 Categories fccb732bHotel/Offices a44d393d Hotel/Offices 443af218Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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