The Guest Communications Agent is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The Guest Communications Agent will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.Responsibilities:

• Answer hotel's main telephone number and connect guest and colleagues to the correct telephone extension.
• Greet all callers with warm and sincere greeting.
• To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
• To take and retrieve messages, both in Voicemail, in the appropriate manner.
• To be able to take messages in writing and ensuring delivery.
• To maintain a good working relationship with all departments
• To make sure to assist all departments\' calls when they revert to the board.
• Assist Reservations, Restaurant Department, Front Office and Room Service when needed but especially overnight
• Anticipate and recognize individual guest needs.
• Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
• Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
• Pass on requests in a timely and accurate manner to appropriate colleagues.
• Communicate with security as necessary in the event of an emergency.
• Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.

Apply NowFirst Name (required) 340edcaaLast Name (required) 4fc89ec8Email (required) 4bead52cApply Please wait... DoneThank youUn oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Un oasis en el coraz\xc3\xb3n de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicaci\xc3\xb3n conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoraci\xc3\xb3n elegante ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 0fc0ac4dLast Name (required) 00302f27Email (required) a2be8f8fJob Alert 56780b54Departments b177e500 Departments 6cf2b302Categories b3dab5c7 Categories 206af2acProperty eaf10856 Property 97c8da1fSend Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental