Guest Communications Agent
Dubai, United Arab Emirates
Job Description
Position: Guest Communications Agent (Full time #537256)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
The Guest Communications Agent is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The Guest Communications Agent will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.
Responsibilities:
Advertised: 10 Nov 2023 Arabian Standard Time
Applications close: 30 Nov 2023 Arabian Standard Time
Responsibilities:
- Answer hotel\xe2\x80\x99s main telephone number and connect guest and colleagues to the correct telephone extension.
- Greet all callers with warm and sincere greeting.
- To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
- To take and retrieve messages, both in Voicemail, in the appropriate manner.
- To be able to take messages in writing and ensuring delivery.
- To maintain a good working relationship with all departments
- To make sure to assist all departments\xe2\x80\x99 calls when they revert to the board.
- Assist Reservations, Restaurant Department, Front Office and Room Service when needed but especially overnight
- Anticipate and recognize individual guest needs.
- Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
- Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
- Pass on requests in a timely and accurate manner to appropriate colleagues.
- Communicate with security as necessary in the event of an emergency.
- Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
Advertised: 10 Nov 2023 Arabian Standard Time
Applications close: 30 Nov 2023 Arabian Standard Time
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Job Detail
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Job IdJD1603104
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned