Job Description

•Position Summary: •


Palazzo Versace Hotel is seeking a dedicated and professional Guest Ambassador to join the esteemed team at La Vita Restaurant & Bar. This pivotal role is responsible for managing all reservations and maintaining the guest database, ensuring a seamless and personalized experience for all patrons. The ideal candidate will possess exceptional organizational skills, a keen attention to detail, and a commitment to providing outstanding guest service in a luxurious and vibrant setting.


•Key Responsibilities: •


Reservations Management:


• Oversee all aspects of reservations for La Vita Restaurant & Bar, including taking, confirming, and modifying bookings as necessary.
• Ensure that all reservations are accurately entered into the guest database, maintaining up-to-date records of guest preferences and special requests.


Guest Database Maintenance:

• Manage and update the guest database, ensuring that all information is accurate and accessible to the service team.
• Analyze guest data to identify trends and preferences, assisting in the development of personalized service initiatives.

Guest Interaction:


• Serve as the primary point of contact for guests regarding reservations, inquiries, and special requests, delivering exceptional service and hospitality.
• Engage with guests to ensure their needs are met and to enhance their overall dining experience at La Vita.

Collaboration:


• Work closely with the restaurant management team and staff to ensure smooth operations and effective communication regarding reservations and guest preferences.
• Assist in training staff on the importance of guest database management and personalized service.

Promotional Activities:


• Support marketing initiatives by utilizing guest data to promote upcoming events, specials, and personalized offers.
• Participate in the planning and execution of special events, ensuring a memorable experience for all attendees.

Compliance and Safety:


• Adhere to all hotel policies and procedures regarding guest data protection and confidentiality.
Ensure compliance with all health and safety regulations, maintaining a clean and organized workspace.
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•Qualifications: •



• A minimum of 3 years of experience in a guest services or reservations role within a luxury hotel or upscale dining environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.
• Proficiency in reservation management systems and guest database software.
• Ability to analyze data to identify trends and enhance guest experience.
• Flexibility to work evenings, weekends, and holidays as required.