Job Description

Summary

Role mission The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key accountabilities Driving sales - Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities - Collects meaningful customer information throughout the client journey to feed into the CRM system - Effectively uses cross- and upselling techniques to maximize sales opportunities. - Guides and influences the client to make the best possible decision to buy the right product.

Client experience - Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques. - Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store - Engages with clients to uncover purchase motivations by asking good questions and listening to clients - Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques - Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge - Using knowledge of Gucci and our products, engages with the clients using storytelling. - Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients' typology in order to come up with the best possible solutions for our clients. - Enhances the client's experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc) - Combines styling knowledge with the ability to mix-and-match products to best serve the client. Store operations - As got a sound understanding of back of house procedures and operations - Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, ...) - Is aware and executes visual merchandising standards in line with guidelines - Understands how the store operates and how to best contribute to the overall functioning of the store.

Functional requirements - Experience in working in a fast-paced and high-end luxury brand (goods or services) - Proven track record in building and maintaining strong relationships with clients - Strong track record of individual performance, delivering results beyond expectations - Passion for and sound knowledge about Gucci and luxury fashion. - Advanced knowledge in Ready-to-Wear styling and wardrobe mastery - Fluent in [language] and English - Ability to work varied hours/days, including weekends, and holidays as needed

Job TypeRegular

Start Date2024-08-03

ScheduleFull time

OrganizationLuxury Goods Kuwait

R136072