Job Description

Job Summary 

The store Supervisor is required to regularly and customarily exercise discretion in managing the overall operations of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e. training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the stores financial performance, and managing cleanliness, safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Brand and guiding principles. 

Summary of Key Responsibilities 
Responsibilities and essential job functions include but are not limited to the following: 

Leadership
Setting goals for the workgroup, developing organizational capability and modeling how we work together.
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational organizational objectives.
Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Brand,
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
 
Planning and Execution 
Developing strategic and operational plans for the workgroup, managing execution, and measuring results:
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communication to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Summary of Experience
Progressively responsible retail experience: 3 Years
Supervision: 2 Years
Customer service experience in a Cafe environment: 2 Years
Experience analyzing financial reports: 1 Year
 
Required Knowledge, Skills and Abilities
Demonstrated experience at building community relationships
Ability to communicate in English clearly and concisely, both orally and in writing
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organizational and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
 
Core Competencies 
Puts the customer first 
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience. 
Works well with others 
Listens and communicates well with others within and outside of Starbucks. Create a team environment that is positive and productive. 
Leads courageously 
Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. 
Achieve results 
Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get desired results. Anticipates obstacles and takes action to prevent or minimize their impact.
 
If you meet the above details including transferable Iqama and you are available immediately.

Privious work expirience in International coffee shop chain is a must.

Skills Required