Job Description

Johnson & Johnson MedTech is recruiting for a Global Digital Operations Lead to join our exciting team and be part of the digital transformation within MedTech! This position is located in Dubai, United Arab Emirates.



or more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.



We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.



Summary of the Role:



Johnson & Johnson MedTech Digital (JJMTD) is recruiting for a Global Digital Operations Leader. This individual will work alongside leaders within the JJMTD team and with key strategic external partners, primarily responsible for shaping and executing upon the Digital Factory operating model and external company contract and relationship management. The role will report directly to the Global Head of Data & Digital Operations.



The JJMTD vision is to build a future where medical intervention is more planned, less invasive, and more personalized. Our organization is passionate about crafting the future of Digital Surgery by developing digital, software-based solutions for hospitals, clinicians, and patients. These solutions, when integrated with J&J MedTech robotics and broad portfolio of medical devices, are intended to deliver a comprehensive Digital Surgery experience for clinical customers and the patients they serve.



Are you flexible, self-motivated, curious, and passionate about revolutionizing the future of Digital Surgery?



Key Responsibilities:



Digital Factory Op Model


• Refine, shape, and lead the Digital Factory Operating Model in partnership and collaboration with JJMTD Global Delivery Practice and 3rd party supplier partner.
• Shape, track, manage the top level critical metrics (Key Performance Indicators) and goals and achievements (Objectives Key Results) for the Digital Factory to drive contract compliance and performance results from supplier partner.
• Operations lead for contract development between Digital Factory and other J&J MedTech franchises/regions.
• Build and run mechanisms to ensure high performing talent provided by the vendors
• Partner with key stakeholders internally to ensure smooth functioning outsourced resource management processes for MedTech Digital
• Implement process and systems for effective time tracking on software development to ensure financials are recorded appropriately.


Key Supplier/External Partner management


• Lead contract development for Key Suppliers/External Partners in collaboration with Legal, JJMTD Leadership, Finance, Procurement, and other internal partners.
• Potential to lead additional external partner management with key companies, similar to Digital Factory.
• Contract performance management of key vendor contracts


Business Operating Mechanisms


• Manage the coordination and logistics for upskilling and driving Digital awareness and knowledge across J&J MedTech.
• Coordinate, manage, and deliver select meetings as needed.
• Ongoing JJMTD ERP system support and management.
• Run other operating mechanisms as the need arises.
• Define, build and implement key operating mechanisms that's needed for operations of MedTech Digital organization.


Miscellaneous


• Stay in sync with internal training and learning requirements.
• Represent the global JJMTD team as required.
• Operations support across JJMTD.





Qualifications
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Required:


• Minimum Bachelor's degree (Software Engineering, or other related subject area).
• 15+ years of experience in the software industry.
• 10+ years of experience in leadership roles managing both employees and contractors.
• Outstanding communication (written and verbal) and presentation abilities, with comfort presenting to all management levels within an organization.
• Written & Verbal Fluency in English and Arabic
• Significant experience developing, tracking, and managing key metrics to deliver business and financial targets.
• Experience working in and successfully navigating complex and matrixed organizations.
• Demonstrated ability to effectively collaborate with technical and non-technical team members.
• Strategic attitude with ability to execute/implement tactical details.
• Up to 10% travel internationally.


Preferred:


• Advanced Degree.
• Six Sigma Process Excellence certification.
• Project Management Professional (PMP) certification.
• People development and management.


For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.



We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences



That is why in UAE, we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.



Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!