Job Description

The General Manager will lead a vibrant restaurant on Yas Island, overseeing daily operations and ensuring the highest standards of food, service, and ambiance. This role requires a strategic leader passionate about hospitality, with the ability to drive revenue, inspire a team, and elevate the dining experience. Reporting to: Owner Key Responsibilities: 1. Operational Excellence: o Oversee daily restaurant operations, including dining services, kitchen, bar and support functions. o Optimize workflow and resource allocation for peak performance o Leverage technology for operational improvements, such as digital ordering systems, inventory management software, or customer relationship management (CRM) tools. o Ensure compliance with industry regulations and company policies. 2. Business and Financial Management: o Develop and monitor budgets, ensuring profitability and cost control. o Develop sales and profit improvement strategies, including pricing analysis and promotional activities, to ensure financial targets are met or exceeded. o Regularly assess operational costs (food, labor, supplies) to improve profit margins while maintaining quality and guest satisfaction. o Manage vendor relationships to maintain premium ingredients and supplies. 3. Marketing and Growth: o Collaborate with Marketing team and Implement brand-building strategies to enhance restaurants visibility across local and international markets. o Develop digital and social media strategy like online presence, social media campaigns, website content and digital advertising. o Focus on Customer Experience innovation such as Launch creative events, promotions, and seasonal offerings to engage guests and enhance brand loyalty. o Collaborate with marketing teams for targeted campaigns, leveraging Yas Islands tourism and event-driven traffic to drive repeat business. 4. Strategic Planning and Growth: o Develop and execute long-term growth strategies to position restaurant as a leader on Yas Island and within the Abu Dhabi F&B scene. o Identify new business opportunities such as catering, private events, or partnerships to expand the brands reach. o Responsible for innovation and product development-development of new menu offerings, seasonal promotions, and exclusive experiences that enhance the guest experience and attract new customers. o Foster a culture of creativity in the kitchen and service areas to keep the concept fresh and exciting. 5. Team Management: o Foster a positive work environment that promotes employee motivation, satisfaction, and retention. o Recruit, train, and lead a diverse team of hospitality professionals. o Continuously assess skill gaps and implement targeted training programs to ensure professional development and enhance team performance. o Address and resolve any employee conflicts or concerns promptly, maintaining a harmonious and productive work environment. 6. Guest Experience: o Enhance the customer journey with personalized and memorable service. o Respond to customer feedback, creating solutions to exceed expectations. o Innovate to offer unique dining experiences aligned with Yas Island's dynamic atmosphere. o Ensure exceptional guest service standards and address feedback promptly. 7. Compliance and Safety: o Ensure adherence to UAE health, safety, and licensing regulations. o Conduct regular safety and quality audits to protect staff and guests. Pre-requisites Bachelors degree in hospitality management or equivalent experience. Minimum 8+ years in F&B leadership, including high-profile or destination venues. Strong financial acumen and operations expertise. Excellent interpersonal, communication, and problem-solving skills. Fast-paced environment with frequent decision-making and problem-solving requirements Character requirements - Pleasing Personality: Positive, Energetic, Motivated & Optimistic - Excellent attention to detail, observation and memory - Shows Compassion and is caring and driven - A good listener, and able to consider all information - Flexible and willing to work long hours