Job Description

COMPANY DESCRIPTION

Social Distrikt Food Hall & Bar is an experiential destination created to unite people from diverse backgrounds through a celebration of global flavors. Our food hall and bar proudly serve a diverse array of cuisines from around the world, making us a melting pot of cultures. Beyond culinary delights, we are a vibrant hub for various events, fostering inclusivity and creating cherished memories for everyone. Join us at Social Distrikt, where we welcome all walks of life to share in the joy of togetherness and delicious experiences.

JOB SUMMARY

The General Manager (GM) will be responsible for overseeing the daily operations of a vibrant food hall and bar. This role requires ensuring high levels of customer satisfaction, efficient operations, and profitable management. The GM will lead a team to deliver exceptional service, maintain high standards, and drive business growth.

KEY RESPONSIBILITIES

Operational Management:

• Oversee daily operations of the food hall and bar.
• Ensure compliance with health, safety, and hygiene regulations.
• Implement and monitor standard operating procedures (SOPs).

Team Leadership:

• Recruit, train, and manage staff including chefs, servers, bartenders, and cleaners.
• Conduct regular performance evaluations and provide feedback.
• Foster a positive and productive work environment.

Customer Service:

• Ensure a high standard of customer service is maintained.
• Address customer complaints and resolve issues promptly.
• Monitor and respond to customer service feedback and reviews.

Financial Management:

• Prepare and manage budgets.
• Monitor financial performance and identify areas for cost reduction and revenue improvement.
• Oversee inventory management, ordering, and cost control.

Marketing and Promotions:

• Develop and implement marketing strategies to attract and retain customers.
• Plan and execute events, promotions, and special offers.
• Collaborate with marketing teams to boost social media presence and brand awareness.

Vendor and Supplier Relations:

• Manage relationships with suppliers and vendors.
• Negotiate contracts and pricing.
• Ensure timely delivery and quality of supplies.

Quality Control:

• Maintain high standards of food and beverage quality.
• Ensure consistency in menu offerings and presentation.
• Monitor and evaluate customer satisfaction regarding food and service quality.

Administrative Duties:

• Handle administrative tasks such as scheduling, payroll, and reporting.
• Maintain accurate records of financial transactions and inventory.
• Ensure compliance with local laws and regulations.

Strategic Planning:

• Develop and implement business strategies to achieve growth and profitability goals.
• Analyze market trends and competitors to inform strategic decisions.
• Innovate and introduce new concepts to enhance the customer experience.

QUALIFICATIONS

• Bachelor's degree in hospitality management, Business Administration, or related field.
• Proven experience as a General Manager or similar role in the food and beverage industry managing a multi-vendor food hall or similar concept.
• Familiarity with the Dubai food and beverage market.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Financial acumen with the ability to manage budgets and analyze financial reports.
• Knowledge of health, safety, and hygiene regulations.
• Proficiency in restaurant management software
• The role requires flexibility to work evenings, weekends, and holidays as needed.
• Must be able to handle a fast-paced and dynamic work environment.

Location: Dubai and Abu Dhabi

Job Type: Full-time