Job Description

JOB RESPONSIBILITIES

• Ensure the entire process flow of the workshop is carried as per the timeline and in coordination with Team Leaders, Service Advisors, Admin, Accounts, Procurement, etc.
• Plans, organize and coordinate job scheduling and allocation for day-to-day workshop operations.
• Maintains high-quality service repairs, ensures quality control and minimizes comebacks.
• Time management of each job carried out i.e., for sections such as detailing, painting, mechanical, electrical, etc. in coordination with what has been communicated with the customer maintaining realistic timelines.
• Ensure compliance to health and safety rules of company as well as UAE government.
• Ensures adequate maintenance of tools, equipment and other material in the service area. Keeps up-to-date of new equipment and tools available and recommends purchases.
• Ensures the proper care, storage and inventory of special tools.
• Monitors and follows up on car status inside the workshop and makes sure it aligns in accordance to promised time.
• Monitors and follows up on parts orders to ensure timely availability.
• Verify repair orders related to warranty, insurance, retail etc.
• Ensure warranty standards are adhered to.
• Conducts regular meetings with workshop team along with the Service advisors to understand the difficulties faced and come up with needed solutions.
• Ensure that necessary take approvals are obtained from customers for all needed services and this shall be documented to avoid any complications that may arise.
• Quality control - Inspect the vehicle to ensure the job is done as per company standards, conduct vehicle inspections interior and exterior prior to delivering the vehicle, this includes test drives when applicable.
• Approve all material and parts purchase in coordination with company policies and in cost effective manner and from the right supplier.
• Motivate the team in terms of customer satisfaction, quality outcome, monthly achieving sales targets, etc.
• Compliance of all documents between the workshop and customers/suppliers are completed correctly which includes all accurate vehicle information as well as signed & stamped documents.

JOB REQUIREMENTS

• Diploma or equivalent in Mechanical / Automotive or related field.
• 5 years' experience managing an automotive workshop, particularly attached to a dealership
• Extensive Knowledge of mechanical issues, warranties, service and general repairs
• Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner

Job Type: Full-time

Application Deadline: 05/01/2025
Expected Start Date: 05/01/2025