Job Description

Accommadation + Food + Medical + Visa + Air Ticket Provided by the company.*

As a Front Office Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include main duties such as:

1. Ensuring that front desk operations runs smoothly in a professional manner at all times.

2. Perform all front desk related responsibilities and duties when assigned or required.

3. Assume leadership in the absence of front desk manager

4. Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job training.

5. Have a thorough knowledge of Landmark Hotels & Suites products and services.

6. Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.

7. Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.

8. Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.

9. Supervise VIP and member arrivals. Ensure meet and greet for member.

10. Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA / WIN HMS related matters are performed on a timely manner in order to avoid further confusion.

11. Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.

12. Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.

13. Have a thorough knowledge on concierge and ensure that all guest requests and information updated in OPERA / WIN HMS and communicated to other departments.

14. Have a thorough knowledge of OPERA, WIN HMS, RateGain and other front office related operational software.

15. Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.

16. Identify and resolve guests problems efficiently and resolve to the guest satisfaction

17. Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts

18. Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.

To be able to perform any additional scope of duties if requested by the Management. To attend the mandatory External and Internal training and following the company training policy.
Job Type: Full-time

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:

* Hotel Front office Supervisor: 2 years (Preferred)