Company Description"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accorxe2x80x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" The Front Office Supervisorxe2x80x99s role is to oversee the entire front office operations during their shifts and lead the teams towards the attainment of the highest standards of service and excellence for our guests, positively impacting our guestsxe2x80x99 journey and satisfaction. Your role includes upselling, increasing loyalty enrollments, resolving guest requests and concerns, while ensuring flawless communication with other departments.Responsibilitiesxc2xb7 Conducts daily LQA & Forbes quality checks, to ensure the team is aligned with the standards, and gives feedback to the team.xc2xb7 Assists TOP Vip with their check in and check out, or directly supervises the procedure if a receptionist is handling it.xc2xb7 Responsible for the team delivering a warm welcome and ensuring that guests enjoy their experience, being pampered with the finest tailored service.xc2xb7 Maintain a positive atmosphere, high morale, and healthy working relations within the team. Lead by example and address any unnecessary conflicts.xc2xb7 Responsible for anticipating and meeting guest needs, ensuring all colleagues feel accountable and responsible for the guestsxe2x80x99 journey, regardless of their department within the Front Office.xc2xb7 Knows the hotel product in depth, from in room services to outlet offers, and ensures the information is continuously shared and updated.xc2xb7 Is very knowledgeable in ALL Program, training the team accordingly in its tiers, benefits, special offers and promotions.xc2xb7 Promotes the enrolment of guests in ALL Program and ensures the team does the same.xc2xb7 Supervise the Front Office operations, including Reception, Guest Relations, Concierge, and Bell Service in the absence of their direct manager or Manager on Duty.xc2xb7 Conduct regular training, handovers, and daily operations meetings with the Front Office team.xc2xb7 Ensure that the hotel standards and procedures are fully understood and followed.xc2xb7 Verify appropriate levels of office supplies and collateral for smooth Front Office operations, preparing item requisitions accordingly. Inventory handling.xc2xb7 Oversee checklists and cashiers of all Front Office colleagues, including Guest Relations, Bell Service, and Concierge, in the absence of their managers.xc2xb7 Upsell rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.xc2xb7 Conduct daily activities with the teams to increase upselling revenue and loyalty enrollments.xc2xb7 Spot potential upselling and enrollment opportunities and set alerts in the system.xc2xb7 Communicate with other team leaders to ensure flawless hotel operations.xc2xb7 Ensure all colleagues have individual access to every tool they need to perform their daily tasks.xc2xb7 Assists the management team at Front Office and other departments as required.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:xc2xb7 Strong communication skills, both verbal and writtenxc2xb7 Dynamic can-do attitudexc2xb7 Strong analytical skills and attention to detailxc2xb7 Presents a professional and polished appearancexc2xb7 Effectively deal with guests and other team membersxc2xb7 Previous reception supervisor experience highly preferredxc2xb7 Experience with Opera PMS and Officexc2xb7 Possessing the trait of being organized and capable of multi-taskingxc2xb7 Ability to complete work within given deadlinesxc2xb7 Highly organized, results-oriented, and able to work well under pressure.xc2xb7 Maintain confidentiality of proprietary information and protect company assetsAdditional Information

• Fully Furnished Accommodation
• Friendly working environment.
• Hearists Recognitions Programs

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