Job Description

Skills Required:

Must have previous supervisory level experience.

Must have excellent leadership skills.

Must be highly organized and results oriented.

Must be able to work under pressure in as fast- paced changing environment.

Must to be able to handle stressful situations in a calm and professional manner.

Must have strong interpersonal skills: ability to get along with diverse nationalities and personalities.

Must possess strong communication and listening skills.

Must have a solid knowledge of PMS Opera,

Must be able to effectively lead teams of associates

Must have a Solid knowledge of Microsoft office

Must Have a Basic accounting skills

Must be an energetic personality.

Must be willing to work a variety of day/night and weekend shifts.

Must have strong organizational skills.

Must be able to work in team environment.

Must have excellent interpersonal people and coaching skills.

Must meet grooming standards.

Must have excellent communication skills, both verbal and written.Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing by providing accurate and timely information and services.

As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure all guests' invoices are accurate, billing instructions are verified; all necessary supporting bills and vouchers are attached for direct settlements.

Reporting Structure:

Duty Manager

Front Office Manager

Director Of Rooms

Directly in Charge of:

Senior Receptionist

Receptionist

Front Desk Agent

Senior Bellboy

Bellboy

Duties & Responsibilities:

Ensures the smooth running of the operations on a day to day basis and in a proactive manner

Organizes, directs, and monitors daily activities of front desk agents.

Must be able to complete all of the duties and responsibilities of the Front Desk Associate.

Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.

Establishes procedures, prepares and coordinates schedules, and expedites workflow.

Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.

Assists with training, motivating, and rewarding front desk agents.

Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.

Reviews the daily room availability and informs all appropriate staff.

Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.

Ensures all necessary reports and forms are completed daily.

Ensure all incoming email had been answered & followed up as well.

Carry out correct cashing up and adjustment of errors.

Daily checks on the credit limit list in agreement with the manager.

Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest complaints, passing on a documenting such complaints.

Know the emergency equipment, how to use it and what to do in cases of emergency.

Inform the housekeeper with regard to special requests, early and late departures, change of room and other information important for the department.

Accept reservations and enter these into the system.

Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.

Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.

Assists front desk agents with resolution of guest problems/complaints as needed.

Monitors and maintains front desk area.

Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.

Be familiar with the daily activates in the hotel.

Performs other duties as assigned by manager

Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles

Check all correspondence of the day's arrivals to familiarize with arrived and arriving guests and their needs, follows up as required

Follow up with Housekeeping any unresolved room discrepancies

Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Ensures that all departmental information is kept accurate and up to date

Understand and carries out duties in line with Hotel Emergency Procedures

Inspects guestrooms on a daily basis

Responds promptly to any operational requests from Front Office and other hotel departments

Financial Responsibilities:

To monitor and control the use of office supplies and other consumables.

To monitor all printing and to keep related costs under control.

To monitor and control vacation schedules for the Front Office Staffs, Bellboys.

To monitor and control the overtime for the Front Office Staffs

To monitor and control all Front Office Department expenditures to ensure that it stays within the limits of the Consumable and Budget.

To ensure that Company property is maintained properly and treated with respect at all times.

Other responsibilities, as assigned, but not limited to the above.

Team Communication and Meetings:

To schedule and conduct training for the Front Office Department Staff on regular calendar basis

To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling

Job Type: Permanent

Pay: AED4,500.00 - AED6,000.00 per month