Front Office Manager (female)
Dubai, United Arab Emirates
Job Description
b'
General Duties and Responsibilities OPERATIONAL Management/Planning
Expected Start Date: 06/05/2024
- Familiar with Front Office Standards and Procedures
- Support all Front Office Areas and Supervisors.
- Report to management on deficiencies and irregularities noted in the operation
- Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
- Maintain good knowledge of all corporate programs
- Be familiar with Hotel standards and is guided in daily work by these. Monitors staff performance continuously in this respect
- Be open to new ideas and system which could benefit the department and hotel
- Represent Management in all guest related issues in the best possible ways of importance and guest comments in shift logbook for Management
- Responds immediately on medical requests and emergencies
- Assist in investigating and resolving written guest complaints
- Assist other departments in resolving problems when Department head concerned is not available
- Supervise work operations of the department
- Seek opportunities to continually improve guest service
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Ensure a high level of cleaning is maintained in work area
- Ensure all reporting and servicing deadlines are met on a timely basis
- Lead by example. A hands ON Management style is required
- Assist in handling claimed reservations and turn-away according to hotel policies and procedures
- Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from other Management if needed
- Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments
- Meet VIPs, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory
- Assist Reception when required, help guest check in, check out, etc
- Deliver high quality service to guests
- Ensure guest needs and reasonable requests are met
- Take appropriate action to resolve guest complaints
- Sell the hotel products and services using up-selling and suggestive selling techniques
- Be trained and able to fill in other Sections of the Front Office with Business requirements deemed necessary.
- Support and assist in Guest History and Guests Preferences to ensure accurate and pertinent information to achieve consistent deliver of Guest Relations throughout the hotel.
- Preferably fluent in French language
- Maintain good working relations with all departments.
- Work closely with Housekeeping and Guest Relations for all requirements.
- Maintain effective guest relations, builds rapport and offer personalized service and assistance
- Always cooperate with other section and/or Departments to work together on Guest relations. Delivery to be consistent for every Guests question or requests.
- Have good information on competitors information and keep good contact with counterparts in those hotels for information and assistance when required.
- Liaise with Housekeeping Department to ensure room product is maintained and room is ready for arrival of Guests.
- Communicate to all associates on a day-to-day, hour to hour basis to ensure consistent good service to Guests
- Assist in resolving accounting matters, disputes, missing back-ups etc
- Order and Inventory all supplies for the Reception Desk in according to the Policy and Procedures of the Hotel.
- Maintain a strict but flexible cash handling procedure at the Reception desk to balance appropriate Guest Service and eliminate cash loss and debt.
- Be knowledgeable of the hotels emergency procedures in regard to fire, bomb threat, evacuation, etc. as part of the Emergency Response Team
- Adhere to the hotels and emergency policies and procedures
- Be familiar with property safety, current first aid and fire emergency procedures
- Be aware of Guests and Employee Safety and Security at all times by correcting situations when necessary and/or report it to proper employees for immediate action.
- Assist in departmental training and assessments
- Resolve disputes
- Discipline staff when necessary
- Assist with the preparation of staff rosters
- Provide ongoing advice and support to staff under your supervision
- Supervise staff performance
- Abide by the hotels Policies and Procedures, the hotels Employee Handbook.
- Grooming Standards to be re-enforced on a daily basis.
- Fluency in both spoken and written English is essential.
- Proficiency in French and Arabic language is highly advantageous.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum of 5 years of Front Office management experience
- Proven track record of successfully managing large teams, and delivering exceptional guest experiences
- Strong leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team
- Be innovative, financially savvy, Connect emotionally with guest and colleague
- Excellent verbal and written communication skills, people management Skills
- Proficient in Microsoft Office and Opera software
- Must be available in the UAE
- Front Office Management: 5 years (Required)
- French and Arabic (Required)
Expected Start Date: 06/05/2024
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1664371
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned