Company DescriptionCompany DescriptionThis is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, its a state of mind.HYDE HOTEL DUBAIHyde Hotels, Resorts & Residences, part of the world-leading Accor group, is the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterr\xc3\xa1neo, and contemporary Japanese from Katsuya. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotels public areas, guestrooms and Cleo are designed by Ciarmoli Queda Studio. Katsuya and Hyde pool and lounge are designed by Tristan Plessis Studio.The PositionHas overall responsibility for providing leadership and management for the Rooms Division (Front Office, Concierge, Hyde Club Lounge, and Butlers department) and be accountable for its asset and performance - i.e., Rooms revenue & profitability, competitive revpar index, guest satisfaction, brand consistency and employee engagement. Also manages and drives performance to outsourced labor related to her Division (Valets, Limousine company )KEY ROLES & RESPONSIBILITIES
Maintain complete knowledge of:
All hotel features/services
All room types, numbers, layout, d\xc3\xa9cor, appointments and locations
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Previous days pickup and anticipated business levels
Room availability status for any given day
Scheduled in-house group activities, locations and times
All hotel and divisional policies and procedures
Monthly forecast and budget items
Tour hotel daily; audit staff adherence to Hydes service standards in all phases of service and job functions; follow up with designated employees where needed
Review departmental/divisional profits, payroll expenses, rooms expenses, cost per occupied room, previous days occupancy and room revenues
Conduct daily briefings, review all information pertinent to the days business
Prepare weekly work schedules and Manager on Duty schedules in accordance with the staffing guidelines and labor forecasts; adjust schedules to meet business demands
Conduct weekly meetings with departmental managers and review all information pertinent to the weeks business
Observe and review guest feedback / comments and confer frequently with staff to ensure guest needs are being met
Monitor and handle guest complaints in an expedient and effective manner
Anticipate sold-out situations/and know how many rooms are overbooked; assist in locating alternative accommodations for guests and assist in walking and following up with guests, in accordance with hotel policies and procedures
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
Complete work orders for submission to Engineering for prompt maintenance repairs
Prepare monthly, quarterly and yearly Rooms Division financial forecasts
Prepare annual capital expenditures report
Monitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc.
Provide training and development opportunities for all management employees
Conduct annual / semi-annual performance reviews for all managers; provide performance feedback to all staff; handle disciplinary problems and counsel managers and staff
Facilitate divisional and departmental management meetings
Monitor and facilitate all Internal Defect Reports relating to the Rooms Division
Work with appropriate departments in setting future rates and special packages
Assist with facilitation of all quality auditing processes
Mentor and train appropriate employees for upward growth
Acts as Brand Ambassador with all our key contacts, regular guests and maximizes guest engagement and drives a culture of guest relations with her teams.
PERSONAL ATTRIBUTES
Solid business / financial acumen with good understanding of luxury hotel operations
Good understanding of Property Management System
Act as a role model in delivering elegant and understated service with sophistication
Demonstrate leadership qualities to build strong employee engagement
Strong interpersonal skills and attention to detail
Good communicator with fluency in English.
Proven organizational skills, able to set and meet deadlines with quality results.
Good understanding of budgeting, forecasting, expenses and payroll control
Executive presence - self assured exuding quiet confidence and humility
EXPERIENCE
Minimum 5-7 years of experience in managing Rooms operations in a luxury hotel gained from working in key cities / resorts destinations globally.
Qualifications
Degree from a reputable hotel school preferred.
Additional Information
Reading, writing and oral proficiency in the English language