Job Description

Key Responsibilities

• Check guests in and out, provide information about the hotel and local area, and address guest needs or complaints.
• Conduct nightly audits of hotel transactions, including room rates, taxes, and additional charges to ensure accuracy.
• Prepare and review financial reports, ensuring that all transactions from the day are correctly recorded and balanced.
• Input and update guest information and reservations into the hotel management system.
• Monitor hotel security, ensuring guest safety and compliance with emergency procedures.
• Coordinate with other departments, such as housekeeping and maintenance, to resolve issues promptly.
• Assist with inventory control and ordering supplies as needed.
• Maintain organized records of all transactions, complaints, and incidents during the shift.

Key Skills:

1. Knowledge of Win HMS PMS is necessary.

2. Previous experience in hotel front desk operations or accounting is preferred.

3. Strong communication and customer service skills; proficiency in computer systems and accounting software.

4. Must be able to work overnight shifts, including weekends and holidays.

5. strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Job Type: Full-time

Ability to commute/relocate:

• Al Barsha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 1 year (Required)