Job Description

Responsible to ensure the satisfaction and comfort of the customer. work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.



Whenever a patient or visitor enters the clinic, greet and welcome them.

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Register patients in accordance with the clinic's rules and procedures.

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Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.

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Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)

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To ensure the highest performance from all front office workers, coach, mentor, and train them.

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Responds to patients' needs and assists them in completing their transactions at the different departments.

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Listen to compliments and criticisms from patients about the clinic's services and address them.

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Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.

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Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.

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Conducts patient satisfaction surveys.

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Monitor patients and visitors and ensure their satisfaction.

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Assist patients in filling out any required paperwork, including insurance documents.

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Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.

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Monitor the activities leading up to, during, and following a camp.

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Work with the center manager to identify possible communities, organizations, and other venues for the development of business.

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Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.

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Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.

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Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.

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Responsible for translating communication between patients/ visitors and staff for easy comprehension.

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Read and comprehend Arabic materials, and when necessary, translate.

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Ensure liaison with local and federal authorities to ensure the support when administration team is needed.

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Ensure excellent patient care and assistance to satisfy patients.

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Assure that patient consultation waiting periods are kept to a minimal.

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Ensure that records and papers are appropriately stored and maintained.

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Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)

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Obtain & review patient feedback.

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• Safeguard patient privacy and confidentiality.


High School or Bachelor degree.