Job Description

About Us
KAY Hospitality, a distinguished name in the hospitality industry, is seeking a motivated and experienced Hotel Front Desk Agent to join our dynamic team. As a provider of exceptional holiday home experiences, we expect our team members to go above and beyond to ensure guest satisfaction. We value diversity and inclusivity and welcome candidates of any nationality, provided they possess a pleasing personality and the required skills.

Responsibilities

• Proficiently handle all front desk tasks using the Opera system , including reservations, check-ins, and check-outs.
• Ensure seamless management of reservations and revenue through effective updates in the system and adherence to pricing strategies.
• Respond promptly to guest requests, inquiries, and complaints, ensuring all needs are met with a professional and customer-focused approach.
• Provide multilingual assistance, with Arabic proficiency being mandatory, to cater to a diverse guest base.
• Maintain a well-organized and presentable front desk, ensuring all materials are readily available for smooth operations.
• Monitor and manage bookings to maximize occupancy and revenue.
• Handle incoming calls, emails, and correspondence professionally, ensuring prompt follow-ups and accurate record-keeping.
• Address ad hoc guest service requirements, including housekeeping requests, travel arrangements, and special accommodations.
• Perform basic revenue management tasks to optimize income and maintain system accuracy.
• Oversee inventory, office supplies, and the operational budget for the front desk.
• Support the coordination of maintenance and operational requests with other departments.
• Undertake additional responsibilities as required to ensure efficient front office operations , including managing daily reports and operational audits.

Requirements and Skills

• Proficiency in Arabic and English (both oral and written) is mandatory.
• Proven experience as a front desk agent or similar role, ideally in holiday homes or the hospitality sector.
• Advanced knowledge of the Opera system with a minimum of 2 years of hands-on experience.
• Strong multitasking abilities, with the flexibility to manage diverse guest service needs effectively.
• Familiarity with basic revenue management practices and front office operations.
• Excellent communication and interpersonal skills, with a strong commitment to delivering exceptional guest service.
• Proficiency in MS Office applications (Excel, Word) for operational reporting and correspondence.
• Problem-solving capabilities, ensuring smooth resolution of guest concerns.
• A High School diploma is required; additional certifications or degrees in hospitality are advantageous.

Job Type : Full-time
Pay : AED 1,500 - AED 2,500 per month

Experience :

• Opera System: 2 years (Required)
• Hotel Receptionist: 2 years (Required)

If you are a passionate and enthusiastic individual with a strong commitment to guest satisfaction, we encourage you to apply and be part of our growing team at KAY Hospitality

Job Type: Full-time

Pay: AED1,500.00 - AED2,500.00 per month