Front Office Executive
Al-Ayn, United Arab Emirates
Job Description
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DUTIES AND RESPONSIBILITIES:
- To receive the patients with a pleasant smile and wish them.
- To attend telephone calls politely and strictly adhering to telephone manners.
- To see if the patient is a new patient or an old patient (Already registered).
- To get the information about the nature of illness and guide them to the concerned department.
- To give the registration forms and help them to file and guide them to the concerned doctor.
- If the information is not clear then send the patient to the Customer care dept.
- To collect the reference letters if any.
- To check whether the patient has filled all relevant data in the registration form.
- To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO\'s reference / reference letter.
- To make an entry of the referred doctor\'s name and address in the computer.
- To guide the visitors to the concerned room/departments.
- To provide information regarding various preventive medical health checkups.
- To answer various queries of the patient.
- To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
- To carryout data collection/support in data collection.
- To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
- To perform any job / task as and when assigned by the superior.
- To assist in basic translation as and when required
DUTIES AND RESPONSIBILITIES:
- To receive the patients with a pleasant smile and wish them.
- To attend telephone calls politely and strictly adhering to telephone manners.
- To see if the patient is a new patient or an old patient (Already registered).
- To get the information about the nature of illness and guide them to the concerned department.
- To give the registration forms and help them to file and guide them to the concerned doctor.
- If the information is not clear then send the patient to the Customer care dept.
- To collect the reference letters if any.
- To check whether the patient has filled all relevant data in the registration form.
- To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO\'s reference / reference letter.
- To make an entry of the referred doctor\'s name and address in the computer.
- To guide the visitors to the concerned room/departments.
- To provide information regarding various preventive medical health checkups.
- To answer various queries of the patient.
- To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
- To carryout data collection/support in data collection.
- To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
- To perform any job / task as and when assigned by the superior.
- To assist in basic translation as and when required
QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:
- Qualification: Graduate desirable but not mandatory.
- Experience : 1 year as trainee receptionist preferred
- Skill set : Active and good inter personal skills, Pleasing Personality
- Excellent command of oral and written English; Arabic desirable but not mandatory.
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Job Detail
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Job IdJD1673572
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAl-Ayn, United Arab Emirates
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EducationNot mentioned