Job Description

Guest Services & Customer Satisfaction

Supervise front office operations, including check-ins, check-outs, reservations, and guest inquiries. Ensure a warm and professional welcome for all guests, addressing concerns and resolving complaints promptly. Monitor guest satisfaction scores and implement improvements to enhance the guest experience.

Operational Management

Oversee the performance of front office staff, including receptionists, concierge, and bell staff. Ensure adherence to hotel policies, procedures, and service standards. Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction. Conduct regular inspections of the front desk, lobby, and public areas to maintain cleanliness and order.

Problem Solving & Crisis Management

Handle guest complaints, disputes, and special requests efficiently. Manage emergency situations, such as fire alarms, medical incidents, or security issues, following hotel protocols. Act as the hotel's representative in the absence of senior management.

Staff Supervision & Training

Mentor and train front office staff to maintain high service standards. Monitor staff performance, provide feedback, and assist in scheduling shifts. Ensure team members are updated on hotel promotions, special events, and VIP arrivals.

Revenue & Financial Control

Assist in managing room rates, reservations, and occupancy levels to maximize revenue. Ensure accurate billing, cash handling, and financial transactions at the front desk. Monitor daily reports, including occupancy, revenue, and shift handovers.
Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

* Hospitality , Front Office: 3 years (Required)