Front Office Associate
Job Description
Job Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Register guests collecting necessary information
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements and skills
2 year experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software IDS
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Type: Full-time
Application Question(s):
• List the Hotel software you are familiar with
• Are you available in Dubai and willing to join in 7 days ?
• What is your current visit status ?
Experience:
• Hotel: 2 years (Required)
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Job Detail
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Job IdJD1706717
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned