The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.Key Responsibilities:- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls and assist with inquiries and requests.
- Manage reservations and bookings.
- Handle cash and credit card transactions.
- Assist with various administrative tasks, including filing, data entry, and photocopying.
- Maintain a clean and organized reception area.
- Liaise with other departments to ensure the smooth running of the hotel.Overview
- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
- Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
- Be familiar with all the Front Office software required for the Front Office Receptionist.
- Ensure that all hotel standards are met when serving the guests and handling information.
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Promote and sign up Wyndham Rewards memberships to guests.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Use proper etiquette at all times when communicating with guests and associates.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Maintain and market promotions and guest programs.
- Be on time and at work when scheduled, and in proper uniform.
- Attend departmental meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Check with manager / supervisor before leaving work area for any reason.
- Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
- Perform special projects and other responsibilities as assigned.
- Participate in task forces and committees as requested.
- Perform any other tasks / duties as requested by management.
- Maintain a clean work area.WYNDHAM COMPETENCIES
Business Acumen
- Articulates Wyndham Worldwide\'s or Business Unit\'s mission, vision, core values, business priorities and strategic goals
- Demonstrates in-depth knowledge about Wyndham Worldwide\'s or Business Unit\'s products, customers, markets & transaction systemsBuilding Trust
- Demonstrates system integrity consistently, fairly and is honest with members about what can and can\'t be done in relation to member
- Takes personal responsibility for establishing, agreeing to, and keeping performance related commitments
- Is reliable, consistent and focuses on the positive, makes self-available when needed to perform additional tasks
- Openly acknowledges others for their contributionsCommunication
- Demonstrates understanding of critical issues and points in the message
- Seeks to understand others and learn through listening
- Exhibits a positive manner at all times in talking to customers or colleagues
Count On Me!
- Articulates the needs and expectations of internal and external customers
- Handles customer complaints effectively and efficiently
- Builds and maintains effective relations with customers (internal /external)
- Articulates the underlying need of the customer\'s request
- Listens and seek feedback proactively from the customerDriving Results
- Produces high quality work products/services as measured by the customer
- Knows what is expected and delivers on promise
- Takes pride in own work
- Takes responsibility to address customer needs and resolve customer issues
- Takes responsibility to surface and escalate customer needs and wants to management teamsInnovation
- Does not give up easily when things become difficult
- Shares thoughts / new ideas
- Looks proactively for opportunities to embrace changes and move forward business objectives
- Displays tolerance, respect and acceptance for changes
- Accepts change initiatives and effectively modifies behavior to meet new guidelinesLeadership Effectiveness
- Aligns to organizational / area directions
- Makes a visible effort to manage stress
- Is able to adapt to different working environments
- Shares skills and knowledge to enhance others\' talents and skills
- Contributes a fair share of work and fulfills the role of a team member
- Participates in team activities and contributes ideas
- Works collaboratively with othersValuing Diversity
- Monitors others\' reactions to comments or choice of words by observing nonverbal cues, such as facial expressions or body language
- Corrects behaviors by responding to the reactions of others
- Tries to react objectively to other people\'s ideas, regardless of personal viewsREQUIREMENTSDesired Skill & Expertise
Qualifications and Skills:- High school diploma or equivalent.
- Previous experience in customer service or administrative role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work well under pressure and in a fast-paced environment.
- Proficiency in Microsoft Office and other relevant software.
- Attention to detail and accuracy.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of multiple languages is a plus.ABOUT THE COMPANYThe First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.As an emerging property market specialist and one of the region\\\\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.With over 20 years\\\\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\\\\'s most lucrative property markets.

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