\xef\x83\x98 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
\xef\x83\x98 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
\xef\x83\x98 Be familiar with all the Front Office software required for the Front Office Receptionist.
\xef\x83\x98 Ensure that all hotel standards are met when serving the guests and handling information.
\xef\x83\x98 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
\xef\x83\x98 Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
\xef\x83\x98 Review Front Office log and Trace File daily.
\xef\x83\x98 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
\xef\x83\x98 Be familiar with all in-house groups.
\xef\x83\x98 Be aware of closed out and restricted dates.
\xef\x83\x98 Promote and sign up Wyndham Rewards memberships to guests.
\xef\x83\x98 Be familiar with hospitality terminology.
\xef\x83\x98 Have knowledge of emergency procedures and assist as needed.
\xef\x83\x98 Use proper etiquette at all times when communicating with guests and associates.
\xef\x83\x98 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
\xef\x83\x98 Maintain and market promotions and guest programs.
\xef\x83\x98 Be on time and at work when scheduled, and in proper uniform.
\xef\x83\x98 Attend departmental meetings as scheduled.
\xef\x83\x98 Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
\xef\x83\x98 Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
\xef\x83\x98 Check with manager / supervisor before leaving work area for any reason.
\xef\x83\x98 Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
\xef\x83\x98 Perform special projects and other responsibilities as assigned.
\xef\x83\x98 Participate in task forces and committees as requested.
\xef\x83\x98 Perform any other tasks / duties as requested by management.
\xef\x83\x98 Maintain a clean work area.
WYNDHAM COMPETENCIES
Business Acumen
\xef\x82\xb7 Articulates Wyndham Worldwides or Business Units mission, vision, core values, business priorities and strategic goals
\xef\x82\xb7 Demonstrates in-depth knowledge about Wyndham Worldwides or Business Units products, customers, markets & transaction systems
Building Trust
\xef\x82\xb7 Demonstrates system integrity consistently, fairly and is honest with members about what can and cant be done in relation to member
\xef\x82\xb7 Takes personal responsibility for establishing, agreeing to, and keeping performance related commitments
\xef\x82\xb7 Is reliable, consistent and focuses on the positive, makes self-available when needed to perform additional tasks
\xef\x82\xb7 Openly acknowledges others for their contributions
Communication
\xef\x82\xb7 Demonstrates understanding of critical issues and points in the message
\xef\x82\xb7 Seeks to understand others and learn through listening
\xef\x82\xb7 Exhibits a positive manner at all times in talking to customers or colleagues
Count On Me!
\xef\x82\xb7 Articulates the needs and expectations of internal and external customers
\xef\x82\xb7 Handles customer complaints effectively and efficiently
\xef\x82\xb7 Builds and maintains effective relations with customers (internal /external)
\xef\x82\xb7 Articulates the underlying need of the customers request
\xef\x82\xb7 Listens and seek feedback proactively from the customer
Driving Results
\xef\x82\xb7 Produces high quality work products/services as measured by the customer
\xef\x82\xb7 Knows what is expected and delivers on promise
\xef\x82\xb7 Takes pride in own work
\xef\x82\xb7 Takes responsibility to address customer needs and resolve customer issues
\xef\x82\xb7 Takes responsibility to surface and escalate customer needs and wants to management teams
Innovation
\xef\x82\xb7 Does not give up easily when things become difficult
\xef\x82\xb7 Shares thoughts / new ideas
\xef\x82\xb7 Looks proactively for opportunities to embrace changes and move forward
business objectives
\xef\x82\xb7 Displays tolerance, respect and acceptance for changes
\xef\x82\xb7 Accepts change initiatives and effectively modifies behavior to meet new guidelines
Leadership Effectiveness
\xef\x82\xb7 Aligns to organizational / area directions
\xef\x82\xb7 Makes a visible effort to manage stress
\xef\x82\xb7 Is able to adapt to different working environments
\xef\x82\xb7 Shares skills and knowledge to enhance others talents and skills
\xef\x82\xb7 Contributes a fair share of work and fulfills the role of a team member
\xef\x82\xb7 Participates in team activities and contributes ideas
\xef\x82\xb7 Works collaboratively with others
Valuing Diversity
\xef\x82\xb7 Monitors others reactions to comments or choice of words by observing nonverbal cues, such as facial expressions or body language
\xef\x82\xb7 Corrects behaviors by responding to the reactions of others
\xef\x82\xb7 Tries to react objectively to other peoples ideas, regardless of personal views
I Job Summary:The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and assist with inquiries and requests.
• Manage reservations and bookings.
• Handle cash and credit card transactions.
• Assist with various administrative tasks, including filing, data entry, and photocopying.
• Maintain a clean and organized reception area.
• Liaise with other departments to ensure the smooth running of the hotel.

Desired Skill & ExpertiseQualifications and Skills:

• High school diploma or equivalent.
• Previous experience in customer service or administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well under pressure and in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.
• Attention to detail and accuracy.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of multiple languages is a plus.

The First Group