Job Description

The Front Office Executive is the first point of contact for visitors and clients, responsible for providing excellent customer service, managing front desk operations, and ensuring efficient administrative support. This role involves greeting visitors, handling inquiries, managing reservations, and coordinating with other departments to ensure a seamless experience for clients and guests. Key Responsibilities: Guest Reception and Customer Service: Greet and welcome visitors and clients in a professional and friendly manner. Answer phone calls, handle inquiries, and redirect calls to the appropriate departments. Provide information about the companys services, facilities, and policies. Assist guests with check-in and check-out procedures, ensuring a smooth process. Administrative Support: Manage front desk operations, including maintaining a clean and organized reception area. Handle incoming and outgoing mail, packages, and deliveries. Maintain and update visitor logs, employee directories, and other records. Assist with scheduling appointments and managing meeting room bookings. Reservation and Booking Management: Handle reservations for accommodations, conference rooms, and other facilities. Coordinate with housekeeping and maintenance departments to ensure rooms and facilities are ready for guests. Process payments and manage billing for reservations and services. Coordination and Communication: Liaise with various departments to ensure efficient operations and guest satisfaction. Communicate guest requests and preferences to relevant departments. Assist in organizing events, meetings, and other activities as needed. Problem Resolution: Address and resolve guest complaints and issues promptly and effectively. Escalate unresolved issues to the appropriate manager or department for further action. Ensure follow-up on any outstanding issues to ensure guest satisfaction. Security and Safety: Monitor access to the premises and maintain security protocols. Ensure compliance with health and safety regulations. Report any suspicious activities or security concerns to the appropriate authorities. Qualifications and Skills: High school diploma or equivalent; a degree in Hospitality Management or related field is a plus. Proven experience as a Front Office Executive, Receptionist, or in a similar role. Excellent communication and interpersonal skills. Strong customer service orientation with a friendly and approachable demeanor. Proficiency in MS Office (Word, Excel, PowerPoint) and front office management software. Strong organizational and multitasking abilities. Attention to detail and problem-solving skills. Fluency in English; knowledge of Arabic or other languages is an advantage. Additional Requirements: Flexibility to work various shifts, including weekends and holidays. Professional appearance and behavior.