An ideal candidate must be a Russian Speaking individual who has experience in luxury hotel or who is a graduate from well recognized hospitality school. The Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. It is the mission and intent of this position that the incumbent will keep the guest's perspective in mind at all times and carry out the mission of the Rooms Division.Responsibilities
Greet, check in, and escort guests promptly to their rooms.
Address special guest preferences recorded in guest history profiles.
Handle cash drawer properly as outlined in the MODUB Controller's Policy.
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience.
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
Communicate clearly with the Night Duty Manager and Accounting Department.
Establish a good working knowledge of the Hotel outlets and products.
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
Demonstrate teamwork by cooperating with and assisting colleagues as needed.
Able to communicate special features and services unique to the guest's needs.
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
In charge of guest invoices (in-house).
Check credit card authorization in SMS for all in-house guests.
Perform any other reasonable duties as required by the management of the Hotel.
Apply NowFirst Name (required) 18a977c0Last Name (required) e9eba8b9Email (required) 0bbc845aApply Please wait... DoneThank youThere are currently no jobs matching this criteriaSign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 0e73d9f5Last Name (required) 50586623Email (required) ad60db0aJob Alert 7a7a9b62Departments 6aba2145 Departments 0008f8c2Categories 0c78224d Categories 3cb81bc3Hotel/Offices f8a791ff Hotel/Offices d6c25254Send Please wait... DoneThank youMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong KongCorporateExploreSupportConnect2025 xc2xa9 Mandarin Oriental Hotel Group LimitedThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.