Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionThe Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. It is the mission and intent of this position that the incumbent will always keep the guest's perspective in mind and carry out the mission of the Rooms Division.ResponsibilitiesDepartmental:

• Greet, check in, and escort guests promptly to their rooms.
• Address special guest preferences recorded in guest history profiles.
• Handle cash drawer properly as outlined in the MODTD Controller's Policy.
• Check cash float at the beginning and end of each shift to always ensure that amounts are correct.
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest's experience.
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
• Communicate clearly with the Night Duty Manager and Accounting Department.
• Establish a good working knowledge of the Hotel outlets and products.
• Able to communicate special features and services unique to the guest's needs.
• Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
• Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
• In charge of guest invoices (in-house).
• Check credit card authorization in SMS for all in-house guests.
• Perform any other reasonable duties as required by the management of the Hotel.
• Greet and welcome all \'Fans of MO\' guests and ensure to sign up non \'Fans of MO\' guests.

Colleague Relations:

• Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
• Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
• Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
• Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.

Guest Relations:

• Warmly engage and converse with guests.
• Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
• Create WOW moments to surprise and delight in house guests.
• Listen to any customer complaints and if possible, resolve them effectively and otherwise refer to the manager in charge.

Skills and Qualifications

• Senior School qualification.
• Minimum 2 years\' experience working in a 5-star hotel environment.
• A minimum of 1 year of Front Office experience. Pre-opening experience preferred.
• Previous experience working in the Middle East Region is an advantage.
• Strong command of Microsoft Office products, PSMS and other front office related software.
• Excellent verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Apply NowFirst Name (required) 5cb6c752Last Name (required) ed7c5a2bEmail (required) 59395b4dApply Please wait... DoneThank youWe seek for an enthusiastic and proactive Guest Relations Agent to ensure exceptional guests\' stay in the Hotel. If you are a service-oriented professional with passion for luxury hospitality and ready to contribute to the success of the Hotel, we...We seek a passionate and committed Front Office Supervisor to join our pre-opening team. If you are driven to deliver memorable guest experiences, a leader with impeccable attention to detail and ready to contribute to the success of the Hotel, we...We are looking for service-oriented Airport Representative, committed to deliver exceptional guest's services as first and last point of contact of guests\' arriving or departing from the airport. If you are the professional we are looking for, we ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) c6417377Last Name (required) d1fb0dc1Email (required) 5c81d57bJob Alert 5c283443Departments a93fa47b Departments 40e39767Categories 0a586d82 Categories aca1e1a4Hotel/Offices a07ac89c Hotel/Offices d875ec80Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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