Front Office Agent

Dubai, United Arab Emirates

Job Description

Company DescriptionA surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style. PURPOSE OF POSITIONTo manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.KEY ROLES & RESPONSIBILITIES
  • Register and room all guest arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests\' personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Attend to guests\' request of using the service of safety box at all times
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
  • Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property
  • Ensure that the guests depart the hotel with a positive impression of hotel service
  • Perform the audit balances and prepare all reports for audit in an orderly fashion
  • When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure front desk work area is kept clean and in an orderly state at all times
  • Is fully aware of the Credit policy
  • Adhere to OH&S policies and procedures
  • Perform related duties and special projects assigned
QualificationsPERSONAL ATTRIBUTES
  • Strong written and verbal communication skill in English
  • Able to develop rapport with and gain support from Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all guests and patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
  • Post Secondary Education or relevant qualifications in Hotel Management
  • Arabic or a European language capability
EXPERIENCE
  • Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Additional InformationRaffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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Job Detail

  • Job Id
    JD1674866
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned