Job Description

Job Title: Front of House Associate
Location: Times Square Center, Dubai
Company: StretchPro

About StretchPro:
StretchPro is the premium choice in assisted stretching, with over 20 years of experience dedicated to helping Dubai's residents achieve a healthier, more active lifestyle through personalized assisted stretching.

We believe in creating a welcoming and professional environment that fosters client satisfaction from start to finish.

Position Overview:
We are looking for a dynamic and friendly Front of House Associate to be the face of our studio, providing exceptional service to every client. This role is essential to creating a warm, welcoming, and organized environment for clients and staff alike. You'll handle a variety of responsibilities, including customer service, scheduling, and administrative tasks, to ensure a seamless experience for our clients and efficient daily operations for our team.

Key Responsibilities:

• Client Service : Greet clients with a warm welcome, assist them in checking in for their sessions, and answer any questions about our services, promotions, and amenities.
• Scheduling & Booking : Manage appointments, schedule client sessions with Flexologists, and handle inquiries about available sessions and packages.
• Administration : Assist with client intake forms, manage client accounts, and process payments for sessions and any add-on services, such as compression boots.
• Promotions & Add-Ons : Inform clients about promotions, packages, and add-ons (such as compression boots) and ensure the appropriate promo codes are applied at checkout.
• Facility Management : Keep the front desk area organized and maintain the cleanliness of the lobby and client lounge.
• Feedback Collection : Gather client feedback post-session to help StretchPro continuously improve customer satisfaction and services.

Requirements:

• Customer Service Focus : Minimum of 1 year in a customer-facing role, ideally in the wellness, spa, salon, or clinic setting.
• Sales & Marketing Experience : Prior experience in sales and marketing, with skills in promoting packages and leveraging social media platforms like Facebook, Instagram, TikTok, and Google Ads to attract and engage clients.
• Organized & Efficient : Strong organizational skills with attention to detail, ensuring smooth day-to-day operations.
• Effective Communicator : Excellent verbal communication skills in English (additional languages are a plus).
• Tech Savvy : Proficiency with scheduling software and ability to learn new systems quickly.
• Team Player : Positive attitude, collaborative approach, and proactive in helping other team members as needed.

If you're passionate about wellness and dedicated to creating an outstanding client experience, apply today to join the StretchPro team and help us make a positive impact!

How to Apply:
Please send your resume and a brief cover letter explaining why you'd be a great fit for StretchPro

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month

Experience:

• Reception/Customer Service: 4 years (Required)