• Plan and supervise the day-to-day operations of the reception section which are related to the arrival and departure of guests, including room sales, the room assignments of VIPs, Groups, and Crews, and room registrations.
• Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed to ensure clients\' satisfaction and adherence to service standards.
• Carry out training for new employees and on-the-job training. Motivates staff to bring about excellent performance.
• Handles guest requests and complaints in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests is accurate such as rate, room type, billing, and guest requests, and oversee that guests\' specific requirements are addressed in an efficient manner.
• Keep abreast of hotel products and services as well as tourist and business travel information that may be of any interest to our guests.
• Constant training of subordinates.
• Supervise all cashier work of subordinates.
• Update all on the loyalty program.
• At the end of the shift, do handover reporting guest complaints, unusual situations, and incidents that need follow-up, to ensure efficiency in the operation.
• Accomplish a set of administrative duties such as briefing, producing, reviewing, and writing reports and other specific duties related to the job function.

Skills & qualifications:

• University or College degree
• Previous experience in the same role in a luxury hotel is preferred, resort experience will be an advantage
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Physically agile, and able to stand for extended periods
• Dynamic and energetic

Apply NowFirst Name (required) dda5b575Last Name (required) fee4b9e1Email (required) 35c0e283Apply Please wait... DoneThank youWe seek for an enthusiastic and proactive Guest Relations Agent to ensure exceptional guests\' stay in the Hotel. If you are a service-oriented professional with passion for luxury hospitality and ready to contribute to the success of the Hotel, we...We seek for a Duty Manager as part of our pre-opening team. The role requires a blend of strong leadership, problem solving skills and commitment to exceptional guest experiences.Reporting to the Director of Quality, Learning & Development and working closely with other members of the People & Culture team, Learning & Development Executive will support positive relations among colleagues and promote our company's values. I...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 43d2145cLast Name (required) 8580682cEmail (required) d6b2d3b6Job Alert 923d0b50Departments dadb516e Departments 40171b15Categories 37f5e89e Categories 450bc23bHotel/Offices 4fe48bc5 Hotel/Offices 7528f0e4Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental