Job Description

2024 07 20 - 1PM - 3PM @ HERSCHE MEDICAL CENTER

We're looking for a talented FEMALE RECEPTIONIST Staff to join our team in Dubai!

you will play a vital role in promoting our services through phone calls and effectively communicating with potential customers. Your primary responsibility will be to engage prospects and schedule appointments for our sales team.

The ideal candidate should have excellent communication skills, a persuasive nature, and a customer-centrist approach. Prior experience in telemarketing or sales is preferred.

We are an Established and Renowned 10+ years Medical center

Who can apply :

- Visit Visa / Husband Visa

- Candidates with minimum 1 Year experience in call center/ BPO or Sales background.

- Languages Know - English / other

- Excellent communication

We offer:

- Basic Salary - AED 2500/-

- Lunch / 20 AED PER DAY

- Job Training

- Excellent working environment

• Handling patients, referral sources, and administrative department inquiries.
• Book patient appointments in person or on the telephone and understand the necessary preparation needed for diagnostic scans and surgical procedures.
• Coordinate and schedule appointments and follow-up appointments as designated by Physicians.
• Handling leads updates and contact (Call, Email, Instagram & WhatsApp)
• Answer all inquiries related to treatments, doctors, offers.
• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty.
• Ability to convey a positive and professional image to customers and employees.
• Obtain and manage all consultant/surgeon/doctor/anesthetist requests in a timely and efficient manner.
• Effectively communicate with patients, physicians, and other staff - within the clinics & external facilities - providing accurate, timely, and responsive information.
• Coordinate processes and complete all paperwork as required to meet physician and facility requirements.
• Demonstrate courtesy, empathy, and helpfulness toward patients and their families.
• Arrange for reports to be completed and sent to patients as required.
• Update and Track the Booking Calendar.
• Maintain the accounts book on cash received against each invoices.
• Submit the sales report to Accounts for reconciliation.

Qualification/s:

• Ability to convey a positive and professional image to Customers and Employees.
• Maintain composure in high-pressure situations.
• Handled Home care appointments will be an advantage
• Capable of following an issue through to its conclusion.
• Fluent in English with a good command of MS Software and Arabic will be an added advantages.
• Maintain customer portfolio through regular and methodological follow-ups by CRM systems.

The Candidates

• Must be Result oriented
• Fluency in English is must
• You must have minimum 2- 3 years of experience as a receptionist
• Must Have attested Degree Certificate.
• Able to work in a pressurized environment.
• Able to Work Long Hours.

Please email your CV

Shortlisted profiles will be called for interviews within a week.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED3,000.00 per month

Ability to commute/relocate:

• Jumeirah: Reliably commute or planning to relocate before starting work (Required)