Job Description

YOUR ROLE

Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival

RESPONSIBILITIES:

Warmly greet clients, walk them to the proper beauty station and inform assigned beautician of their arrival

Making sure the smooth operation of the reception

Book and confirm appointments via phone and email

Process transactions (cash and credit cards) and issue receipts. End day settlement of CC transactions.

Strictly follows rules of the management and act as the model for all of the employees.

Offer beverages and chat with clients who are in the waiting area

Deal with customer complaints in calm and respectful manner.

Welcome walk-ins, answer questions about services and schedule appointments based on availability

Inform clients about new services and discounts

Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

Update client records with contact and billing details, appointments and services offered

Maintain a clean and tidy reception area

Order business cards, brochures and stationery as needed

Create daily sales reports at the end of the operation and report together with the daily expenses.

Respond to and take appropriate actions and Report to managers relating to safety and damages.

Responsible for Maintaining the cleanliness and stocks of the mini bar for salon guests/clients.

Capturing photos and taking videos for social media purposes and forwarding it to Creative Director.

Maintaining detailed record of Inventory for stock management and ordering.

Keep track of complaints /suggestions of clients

Make sure lighting and other devices are prepared before the day and to be switched off at the end of the day.

Morning shift reception must be at least 30 minutes early to avoid complaints from early booking clients. Closing reception should check before the closing time not unless no more appointments/clients around the salon, they can do so 15 minutes before the closing.

SKILLS & COMPETENCIES

Proven work experience as a Salon Receptionist or similar role

Presentable - always wear make-up, tidy hair and wear proper uniform

Ability to multitask and work under pressure

Good knowledge of hair, nail care and beauty products.

Hands-on experience with office equipment, like printers and POS systems

Familiarity with processing transactions

Excellent communication skills(verbal, phone and email)

Ability to respond to a complaint or resolve issues with clients in a reputable manner.

Friendly, personable, good customer service and a positive attitude towards clients

Committed to professionalism and cooperation

Solid organization and record-keeping skills

English & Russian speaker preferred.

Note

Female only Required for this position.
Job Type: Full-time

Pay: From AED5,000.00 per month

Application Deadline: 02/03/2025