Job Description

Job Title:

Receptionist

Location:

Printstore HQ

Job Type:

Full-time

Reports To:

Office Manager / Operations Manager

Job Overview:

As the first face and voice of

Printstore

, your role as Receptionist is essential in creating a positive first impression for clients, suppliers, and visitors. You'll be the central point of contact for walk-ins, phone calls, and online inquiries--ensuring they are handled professionally and efficiently. Working closely with our sales and estimation teams, you'll use CRM to track client interactions and keep the workflow smooth in our fast-paced print environment. This is a great opportunity to grow in a creative company where customer experience and attention to detail matter.

Key Responsibilities:

Greet all visitors and clients warmly, including walk-ins for print inquiries or pickups Answer and route incoming calls and emails, including client questions about services, pricing, or order status Log client inquiries and interactions into the

CRM

, ensuring accurate handover to the appropriate team Coordinate with the

Sales Team

to schedule client meetings or pass on leads Forward relevant job requests or inquiries to the

Estimation Team

for quoting and follow-up Schedule and manage internal appointments, client consultations, and team meetings Handle incoming/outgoing mail and courier deliveries, including print job dispatches Keep the reception area tidy, welcoming, and consistent with Printstore branding Support administrative tasks such as data entry, print job forms, scanning, and document preparation Monitor and reorder front desk and office supplies, including print materials and promotional items Assist with internal communication, staff announcements, and the occasional team event setup

Requirements:

Previous experience in a receptionist or customer-facing role (print, design, or production industry a plus) Experience using CRM systems such as

Odoo

, or willingness to learn quickly Excellent communication and interpersonal skills--professional, clear, and friendly Strong multitasking and organizational skills, especially in a time-sensitive environment Proficiency in Microsoft Office (Word, Excel, Outlook) Comfortable using phones, email, basic office equipment, and digital tools Discreet and professional when handling sensitive or confidential information A team player who thrives in a collaborative, fast-moving setting

What We Offer:

A welcoming and creative team environment in an established local print company On-the-job training, including CRM usage, print production basics, and customer service tools Growth opportunities into roles like Sales Support, Production Coordination, or Admin Management Staff discounts on custom print services and products
Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED3,000.00 per month

Experience:

* Front Desk Receptionist: 1 year (Required)