Job Description

We are seeking a friendly, organized, and detail-oriented individual to join our team as a Bilingual Receptionist cum Call Center Representative. In this dual role, you will be the first point of contact for our clients and will also handle inbound and outbound calls, providing excellent customer service in both Arabic and English.

Key Responsibilities:

Greet and welcome visitors in a professional and friendly manner. Answer, screen, and forward incoming phone calls in both Arabic and English. Provide basic and accurate information to clients and visitors in both languages. Manage the reception area, ensuring it is clean and presentable. Handle incoming and outgoing mail and packages. Schedule appointments and manage meeting room bookings. Respond to customer inquiries via phone, email, and chat in both Arabic and English. Handle and resolve customer complaints in a professional and timely manner. Maintain accurate records of customer interactions and transactions. Provide administrative support to other departments as needed.
Job Types: Full-time, Permanent